Frequently Asked Questions
pbg88 Q&A Centre
All your questions about accounts, deposits, betting, and verification — answered in one place, in plain English.
This page brings together clear and detailed answers to the questions that come up most often while playing at pbg88. From login issues to depositing via bKash, understanding cricket betting markets, or the identity verification process — everything is organised below into four sections. If you cannot find the answer to your question, ask us directly in our 24/7 live chat support.
All Q&A
Choose your question from the sections below.
Member Account
First, make sure your internet connection is working and that you are entering the correct username and password. Clear your browser cache and cookies, then try again. If the problem continues, use the forgot password option or reach out to our 24/7 live chat — we will help you quickly.
No, each player is allowed only one account at pbg88. If multiple accounts are found under the same person's name, they may be closed and any stored balance risks being forfeited. This policy is in place to ensure fair play.
Registration is simple and quick. Go to the site, fill in the registration form with your correct name, mobile number, and preferred password. Keep in mind that your name must match the name on your bKash or bank account — otherwise you may face issues when withdrawing later. Only those aged 21 or above may register.
You can change contact details from Settings after logging into your profile page. However, to change your registered real name after verification is complete, you will need help from our support team. It is best to ask in live chat before making any changes.
Click the "Forgot your password?" link on the login page. Enter your registered mobile number or email and a reset code will be sent. Verify the code and set a new password. If you have trouble, contact us directly via live chat.
Cricket & Sports Betting
If a match results in a No Result or is abandoned due to rain, the bet is generally considered void and the original stake is refunded. However, the rules may differ slightly for accumulator or mixed multi-event bets — ask our support for the specific match in question.
An accumulator bet combines selections from two or more separate matches into one. You win only if all selections are correct; if even one is wrong, the entire bet is lost. In return, the potential winnings are much higher. For example, placing a selection on a Bangladesh vs India match and combining it with a selection from another match creates an accumulator.
Popular cricket markets at pbg88 include match winner, toss winner, first innings runs, top run scorer, top wicket taker, over/under runs, and time of wicket fall, among other markets. Markets are available across all three formats: T20, ODI, and Test.
Live betting lets you place bets in real time while a match is in progress. Odds change continuously based on the team's situation, score, and wickets. It offers the chance to make quick decisions, which makes it very exciting. Keep in mind that live betting odds generally change faster than pre-match odds.
Yes, pbg88 offers betting on BPL, IPL, T20 World Cup, and various ICC international tournaments. Special markets are open whenever the Bangladesh Tigers (Bangladesh national team) take the field. Go to the Sports section to see all available events.
Verification & Documents
Verification is typically requested the first time you apply to withdraw above a certain amount, or if any unusual activity is detected on the account. This process is in place to ensure a safe environment and to prevent fraud. Having your documents ready in advance allows it to be completed quickly.
For identity verification, a National ID card (NID), valid passport, or driving licence is accepted. For address verification, a copy of a bank statement or utility bill may be required. Document photos must be clear and complete.
Yes, this is mandatory. The name you register with at pbg88 must exactly match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, withdrawal requests cannot be processed.
Completely safe. pbg88 uses SSL encryption technology to keep all your information secure. Documents submitted for verification are used solely to confirm your identity and are not shared with any third party. You can find more details in our privacy policy.
If your documents are correct and clear, verification is completed quickly. An exact timeframe cannot be stated, but our support team is always on hand. You will be notified once the process begins. For speed, take photos of your documents in good lighting and keep all edges clearly visible.
Deposit Questions
pbg88 accepts deposits through four methods: bKash, Nagad, Rocket, and bank transfer. For bank transfers, you can send from popular Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank. The minimum deposit amount is ৳200 for all methods.
Log in and go to the Cashier or Deposit section, select bKash as the payment method, and enter the amount (minimum ৳200). Follow the instructions shown to complete the payment from your bKash app or dial menu. Save the transaction ID once the payment has been sent successfully.
The deposit process for Nagad is the same as for bKash. Select Nagad in the Cashier, enter the amount, and send it from the Nagad app to the number shown on screen. Once a minimum of ৳200 is deposited, the balance will be added to your account. No extra fee is charged on our end for Nagad.
pbg88 itself does not charge any deposit fee. However, your mobile banking service provider (such as bKash or Nagad) may apply their own transaction charges — this is in line with their respective service policies. The same applies to bank transfers.
First, wait a little while, as there may occasionally be a short delay due to network issues. If the balance has not been credited after some time, contact our 24/7 live chat with your transaction ID and amount. Our team will investigate the matter promptly.
Still have questions?
Our support team is by your side seven days a week, twenty-four hours a day. Talk to us in Bengali, get quick answers.
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